You tap “Log In” on a weekend evening and see a red error: “Wrong password or account locked.” This usually means too many failed attempts or a forgotten credential.
Login Failures and Locked Accounts
After several tries the screen shows “Account Locked” or “Invalid Credentials” and you cannot access your Mystake casino profile.
- Caps Lock or Num Lock turned on
- Cached or corrupted browser data
- Account locked after multiple wrong attempts
- Expired or lost password
- Server-side session timeout
- Check that the Caps Lock and Num Lock keys are off.
- Type your email or username and password into a simple text editor first to see what you are actually typing.
- Clear the browser cache and cookies for the last hour.
- Close the browser completely and open a fresh window.
- Try the “Forgot Password” link. A reset email arrives in seconds; click it and set a new strong password.
- Wait 30 minutes before the next attempt if the lock was automatic.
- Use the same device and network you used when you created the account.
- Disable VPN, proxy, or ad-blocking extensions temporarily.
- Log in from a private or incognito browser window.
- If you still see a lock, note the time and the exact error message.
- Go to the Mystake Bet site and click the live chat icon or the support email link.
- Provide your registered email, the error text, and the time of the last attempt.
Contact support if the steps above do not unlock the account within one hour after the automatic lock expires.
Identity Verification (KYC) Stuck or Documents Rejected
You uploaded your ID and proof of address but the KYC status remains “Pending” or shows a red “Rejected” label.
- Blurry, cropped, or low-resolution scanned images
- Expired document (passport or driver’s license past the validity date)
- Name or address does not match your account registration
- Photo of the document taken with a flash or in bad lighting
- File format not supported (e.g., .heic instead of .jpg or .png)
- Open a scanner app or use a flat surface with natural daylight to take a clear photo of the front and back of your ID.
- Make sure the whole document fits inside the frame with no fingers or shadows.
- Check that the document has not expired. Renew it if needed before uploading again.
- Verify that your full legal name and current residential address in the account exactly match the documents.
- Take a separate picture of a utility bill or bank statement dated within the last three months.
- Convert any .heic or .webp file to .jpg or .png using an online converter.
- Upload each file one by one and wait for the green check mark before moving to the next.
- Close the support ticket if one exists and start a fresh upload from the KYC section.
- Log out and log back in after each upload to force the system to refresh.
- Wait up to 48 hours for a manual review. Do not submit the same documents multiple times.
- If rejected again, contact support and ask what specific detail caused the rejection.
Contact support if you have uploaded correct documents twice and the status still says “Rejected” after 48 hours.
Site or Games Not Loading on a Phone
You open the browser on your phone, the logo appears, but the game lobby stays blank or a spinning circle never ends.
- Weak or unstable mobile internet connection
- Outdated browser version
- Full cache and cookies on the phone
- VPN or proxy interfering with the connection
- JavaScript or pop-up blocker active
- Switch from Wi-Fi to mobile data or vice versa to test the connection.
- Move closer to the router or go outside if the signal is weak.
- Restart the phone — a simple reboot clears temporary network glitches.
- Update the browser to the latest version from the phone’s settings or the official browser page.
- Clear the browser cache and cookies. On most phones, go to Settings > Apps > Browser > Storage > Clear Cache.
- Disable any VPN or proxy service in the phone’s network settings.
- Open https://mystake3.org/ in the phone’s default browser, not a third-party or mini browser.
- Turn off ad-blocking or content-blocking extensions for that site.
- Enable JavaScript in the browser settings if it was turned off.
- Try a different browser (e.g., Chrome instead of Safari, or Firefox instead of Chrome).
- Set the phone to portrait orientation and reload the page.
- If the lobby still does not load, wait 15 minutes and try again during off-peak hours.
Contact support if no browser and no network change makes the games load after following all steps above.
Deposit or Withdrawal Declined Due to Limits
You enter an amount and click “Deposit” or “Withdraw” but see a message like “Amount exceeds limit” or “Transaction rejected by bank.”
- Deposit amount below the minimum or above the daily cap
- Withdrawal request over the weekly or monthly limit for Mystake casino
- Bank or card issuer blocks gambling transactions
- Unverified payment method with pending KYC
- Currency mismatch between your account and the payment method
- Log in and open the Cashier to view the current minimum and maximum limits displayed for your payment method.
- Check the withdrawal limits under the “Limits” tab — they apply to a rolling 24-hour and 30-day period.
- Try a deposit of the minimum allowed amount first to confirm the method works.
- If the bank declined the transaction, call the number on the back of your card and ask them to allow gambling payments.
- Use a different payment method (e.g., e-wallet instead of credit card) if your bank refuses.
- Complete KYC verification before requesting a large withdrawal to remove lower unverified limits.
- Split a large withdrawal into smaller amounts that fit the daily limit.
- Check that your account currency matches the currency of the payment method (e.g., EUR account with a EUR card).
- Wait 24 hours after any failed withdrawal attempt before trying again.
- Clear all pending withdrawals before placing a new request — the system processes one at a time.
- Disconnect any linked payment app that may have its own separate limit.
- Contact support and ask them to list all active limits on your account, including any temporary restrictions.
Contact support if you still see a decline after verifying that the amount falls within all shown limits and your bank has approved the method.
Quick Reference
The table below summarises the most common issues and the first thing to check.
| Problem | Usual Cause | First Check |
|---|---|---|
| Cannot log in | Wrong password or locked account | Check Caps Lock, then use Forgot Password |
| KYC stuck or rejected | Blurry or expired document | Retake the photo in natural light with the full document |
| Games not loading on phone | Weak internet or old browser | Restart the phone and switch networks |
| Deposit or withdrawal declined | Above limit or bank block | View limits in Cashier, call your bank |
| Account locked after attempts | Too many failed logins | Wait 30 minutes, reset password |
Each row gives the fastest action you can take without waiting for support. If the first check does not resolve the problem, follow the full step list for that section above. Most login lockouts clear within 30 minutes of a password reset. KYC delays beyond 48 hours usually need a manual review request. Phone loading issues respond best to a browser update and a cache clear. Payment declines often come from bank-side blocks that a quick phone call can remove.
Keep your account password stored in a password manager and your ID documents as .jpg files ready on your phone — this alone prevents most login, KYC, and withdrawal delays.
